Welcome to Lofty Urban, officially registered as “Urban Elegance General Trading L.L.C.” These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, you must discontinue accessing and using the Website. Your ongoing use of the Website signifies your acknowledgment and acceptance of these Terms.
1. Use of the Website
1.1 Eligibility: You must be at least 18 years old or have the consent of a parent or guardian to use our services.
1.2 Account Responsibility: You are responsible for maintaining the confidentiality of your account details and for all activities under your account.
1.3 Prohibited Activities: You agree not to:
- Use the website for unlawful purposes.
- Interfere with or disrupt the website’s functionality.
- Use automated means to access the website.
2. Orders and Payments
2.1 Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse any order at our discretion.
2.2 Pricing: Prices are listed in AED and may include applicable taxes. We reserve the right to change prices at any time without notice.
2.3 Payment: Payments must be made through the available methods on our website. Your payment details are processed securely by certified partners.
2.4 Order Cancellation: We reserve the right to cancel orders due to errors, stock unavailability, or other unforeseen circumstances. You will be notified and refunded if this occurs.
3. Shipping and Delivery
3.1 Shipping Policy: Delivery times and costs will be provided at checkout. We are not responsible for delays caused by carriers or customs.
3.2 Risk of Loss: Risk of loss passes to you upon delivery to the shipping address provided.
3.3 International Orders: Customers are responsible for customs duties, taxes, and fees for international shipments.
4. Returns and Refunds
4.1 Return Policy: Returns are accepted within 30 of delivery. Items must be unused and in their original packaging.
4.2 Refunds: Refunds will be processed within 3-5 Business Days of receiving the returned item. Shipping costs are non-refundable.
4.3 Non-Returnable Items: Certain items which are mentioned in description are not eligible for return.
5. Intellectual Property
All content on our website, including text, graphics, logos, and images, is owned by or licensed to URBANEGT and is protected by intellectual property laws. Unauthorized use is prohibited.
6. Limitation of Liability
To the fullest extent permitted by law, loftyurban is not liable for:
- Indirect, incidental, or consequential damages.
- Loss of data, revenue, or profits arising from your use of our services.
7. Indemnification
You agree to indemnify and hold loftyurban harmless from any claims, damages, or expenses arising from your violation of these Terms.
8. Governing Law
These Terms are governed by the laws of federal laws of the United Arab Emirates and the laws of the Emirate of Dubai. Any disputes will be resolved in the courts of Dubai, United Arab Emirates.
9. Changes to These Terms
We may update these Terms at any time. Continued use of our services constitutes acceptance of the updated Terms.
10. Contact Us
For questions about these Terms, please contact us:support@urbanegt.com