At LoftUrban (www.loftyurban.com), we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, share, and secure your data when you interact with our website and services.
1. Information We Collect
We may collect the following types of information to ensure an optimal experience and service delivery while you create an account, place an order, or contact us
- Personal Information: Name, address, email,Phone number,Billing Address and Shipping Address
- Payment Information:Your payment card details are used solely for processing transactions and are never stored or sold. They are inaccessible to our staff and handled by trusted partners who ensure your information remains secure.
- Browsing Data: Information about your preferences, browsing history, and activity on our website.
- Technical Information: Device details, IP address, and other related data.
2. How We Use Your Information
2.1 Order Processing and Fulfillment
Your information is essential for efficiently processing and fulfilling orders and providing the services you request, including:
- Verifying and completing financial transactions, including fraud detection and credit checks.
- Resolving customer service inquiries and providing requested information.
- Managing your account and order history.
2.2 Personalized Experience
We use your data to enhance your shopping experience by:
- Recommending products based on your browsing history and preferences.
- Customizing website content and layout for a more tailored experience.
2.3 Analytics and Performance
To continually improve our offerings, we analyze user data for:
- Enhancing product and service quality.
- Understanding user behavior and trends.
- Measuring the effectiveness of marketing campaigns.
3. Sharing Your Information
3.1 With Service Providers
We work with trusted third-party service providers who assist us in delivering our services, such as:
- Payment processing platforms.
- IT infrastructure and technical support.
- Customer service and support teams.
- Shipping and logistics partners.
These providers are contractually obligated to protect your information and use it exclusively for the purposes specified by us.
4. Data Security
We employ comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
5. Your Rights
You have the right to:
- Access: Review the personal information we hold about you.
- Correction: Update or rectify inaccuracies in your data.
- Deletion: Request the removal of your data from our records.
- Marketing Preferences: Opt-out of promotional communications at any time.
6. Policy Updates
We may revise this Privacy Policy periodically to reflect changes in our practices or applicable regulations. Significant updates will be communicated via our website or through email notifications.
7. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us at:
support@urbanegt.com
By accessing or using our website and services, you acknowledge and agree to the practices described in this Privacy Policy.